In September 2017, I was hired to work in Guest Services at Pittsburgh's premiere concert venue, Stage AE. The venue boasts an impressive set-up, with the main stage offering both indoor and outdoor shows, indoor holding around 2k, outdoor holding over 5k concert goers, as well as a club stage inside, holding 500. The venue also holds special events throughout all seasons and even has a classroom inside as part of Point Park University's Sports, Arts and Entertainment Management program. 

Guest Services duties include but are not limited to:

  • Assisting with event preparation and shut-down
  • Scanning tickets and monitoring doors during the show
  • Aiding guests with disabilities in designated ADA areas
  • Maintaining VIP areas 
  • Answering customer questions about the venue and events

In October 2017, I also began working in the venue's Box Office. Box Office duties include but are not limited to:

  • Handling cash and credit card transactions 
  • Using Ticketmaster software to record sales and print tickets
  • Answer phones, respond appropriately and positively to customer questions and transfer calls to other parties when necessary
  • Printing will call, guest list and radio list tickets for pick-up at the venue

Shows I worked include:

  • A Day To Remember
  • Umphrey's McGee
  • St. Vincent
  • Walk The Moon
  • Jacob Sartorius